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Manage services efficiently
With a vast pool of knowledge and expertise in the area of professional services, BITSoftware offers a suite of natively integrated applications for companies in this sector, which helps you maximize the efficiency and profitability of projects and manage whole activity, whether you work from home, online, or are on the go or at the office.
The suite of mobile applications and cloud management solutions ensures the mobility you need and gives you full visibility into the processes in your organization, so you can manage complex projects and provide the best quality services.
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“The biggest benefit following the implementation of SocrateERP&CRM solution from BITSoftware is the overall image and the visibility it gives us, because we can see exactly what we have to change, what are the activities that make our work difficult and what are the steps we need to take in order to perform much better. Another major benefit is that we can now act much more quickly on our customers' requests.”
Daniel Mereuță - CEO, BIO-Circle Surface Technology
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Effective project management
Define and track the projects, phases, sub-phases, activities and milestones in the project, allocate resources, track costs per project, project status, and invoicing.
Resources management
With SocrateRM you can track the whole project from kick-off to invoicing. Share and use your resources in the most efficient and productive way. Increase the profitability and quality of projects. In Cloud.
Costs per project
SocrateERP allows the planning and tracking of planned, budgeted and committed costs, which can be compared in real time with the actual costs of running the project.
Orders and billing
Create offers, generate customer orders from expenses and invoice the customer services, automating the whole sales process. Track receipts, automatically notify customers who have not paid at maturity and improve your company's cash flow.
Customer relationship management
Manage your customer relationships, record and track sales opportunities and status, generate deals, schedule appointments and view the customers’ and sales’ history. Create marketing campaigns and track their costs.
Service management
Effectively manage the services you provide. Track customer requirements, define and operate requests and respond as quickly as possible. Track specific issues and metrics: number of incidents per customer, type of incident, response time and resolution time, history of each request.
Management of field activity
With the SocrateService mobile app, you can easily manage the activity of service representatives, plan their requests and tasks, enter intervention actions, consumables and spare parts, generate the expense report at the intervention site, from any mobile device.
Expense management
With the SocrateExpense mobile app, you can easily enter your statements from any mobile device, streamline your approval flow, generate your statements, and quickly refund your amounts.
Financial and accounting management
Automate and manage your entire financial and accounting activity, track and optimize your
cash-flow, and quickly obtain all reports required by law, by division and on a consolidated basis. The system is multi-accounting, multi-currency, multi-tax and multi-language.Service-specific analyses and reports
SocrateBI offers an overview of all major business indicators through reports and dashboards specially created for service companies (project status, timing, planned versus realized, assigned resources).
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"SocrateERP is a modern, flexible and easy to use solution for all the company’s employees. NORMANDIA’s project management has become much easier, more robust, and the information is available in real time and accessible from anywhere (office, home or customers' headquarters)"
Ciprian Drăguț - Commercial Director, NORMANDIA
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"SocrateCRM is a complex solution that helps us optimize effort and reduce mistakes. The high degree of automation delivers time saving, an improvement of the activity and a better level of customer satisfaction"
Dumitru Cârstocea - Aftersales Manager at BSH Electrocasnice
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SocrateERP
Is a modern solution in cloud, developed by BITSoftware, that includes enterprise resource management and reporting capabilities for businesses that activate in various industries. An open platform built on an architecture that allows for easy application expansion for specific needs and integration with other software or devices to meet the growing needs of organizations.
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SocrateCRM
a cloud customer relationship management solution, that improves communication and provides better visibility of the entire sales process. It allows the management of opportunities from the first interaction, to the offer and the contract. With SocrateCRM you can better manage customers and their requests and respond more quickly to all their requirements.
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SocrateRM
Resource Management solution that offers 360 degree visibility and ensures project performance. In Cloud.
With SocrateRM you can track the entire project from kick-off to invoicing. Share and use resources efficiently and productively. Increase the profitability and the quality of projects.
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SocrateService
mobile application, native extension of SocrateERP, that facilitates the field work of service representatives, efficiently manages the time and services provided, improving their quality.
With SocrateService you plan requests and tasks, you know at any time what the planned interventions are, reduce the time with recording activities, have records of clients, equipment, assignments and tasks, generate estimates and get their approval immediately. All this by using the application on any mobile device: phone or tablet, regardless of the operating system.
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SocrateExpense
mobile application, native extension of SocrateERP that facilitates the introduction of expense statements, simplifies the approval flow, automates the generation of the statement in SocrateERP and helps to pay more quickly the settled amounts.
Whether you are on the go or at the office, with SocrateExpense you can easily enter your statements, in the shortest time, from any mobile device: phone or tablet, but also from your computer, regardless of the operating system. Record your statements in real time and save time for the activities you travel for, that add value to your business.
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SocrateBI
is a state-of-the-art business intelligence solution for businesses of any size that want to have an integrated and smart reporting, analysis and notification system.
SocrateBI was developed based on the world’s No. 1 BI platform, MicroStrategy. More than one million users worldwide and thousands of companies across industries use the MicroStrategy Business Platform every day for better decisions.
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Socrate Payroll
The most effective salaries and personnel records solution. Manages the personnel structure and the salary rights.
Google Workspace
Intelligent cloud application suite that gives any team the freedom to work and collaborate anytime and anywhere, in real time.
